Help
If something isn’t working, write to us and we’ll answer.
How to reach us
Email help@ouqm.com, and include your sticker code if you have one. The code is printed on the sticker itself.
When we reply
Within one working day. We are not an emergency service. If someone could be hurt, call 9999.
A sticker that won’t scan
Try again in better light. If it says the sticker isn’t set up, the owner hasn’t claimed it yet. If it is damaged, write to us and we’ll replace it.
Last updated 31 August 2026