Help
If something isn’t working, write to us and we’ll answer.
How to reach us
Email help@ouqm.com, and include your sticker code if you have one. The code is printed on the sticker itself.
When we reply
Within one working day. We are not an emergency service. If someone could be hurt, call 9999.
A sticker that won’t scan
Try again in better light. If it says the sticker isn’t set up, the owner hasn’t claimed it yet. If it is damaged, write to us and we’ll replace it.
Ask for help in Care
Open Care in the app, choose the kind of help and describe what you need. You can select a vehicle or ask without one. The OUQM team replies in your private conversation. In a conversation, you and the team can each send one image or PDF per message, up to 3 MiB. Do not send passwords, payment details or unnecessary identity documents.
Report misuse
To report harassment or inappropriate content, email help@ouqm.com with the public sticker code or Care conversation details and the time of the incident. Do not send the secret activation code. You can also use Report reply when it appears on the scan page. Our team reviews reports and can remove offending replies. OUQM is not an emergency service.
Updated 14 September 2026