Delete your data

You can ask us to delete everything we hold about you, at any time, without giving a reason.

How to ask

In the app, open Settings, choose Delete account and follow the confirmation steps. You can also email delete@ouqm.com without installing the app; include your account email and public sticker code if available. We may ask you to confirm control of the account before deletion. Do not send a password, secret activation code or Mulkiya photo. We act within 30 days and confirm when it is done.

What is deleted

We delete your sign-in account and its identity data, owner profile, vehicles and device tokens. Your stickers are unlinked and stop working. Records that may remain are explained below.

Care conversations and files

Account deletion removes your Care requests and messages, revokes access to their attachments and queues the files for scheduled cleanup. You can also delete a conversation from its conversation page without deleting your account. Copies you saved or shared outside OUQM remain under your control.

Registration details and Mulkiya photos

Delete a Mulkiya photo from private registration without deactivating your sticker. Access is revoked and the file is queued for scheduled cleanup. Account deletion removes linked registration records and review requests and queues its photos for deletion. A deletion marker remains for 24 hours to repeat cleanup after a late upload. Attached photos expire 90 days after upload; unattached photos expire after 24 hours. Limited administrative/order records may remain under the exceptions below. We do not delete your original library image; temporary device copies may remain until device cleanup.

What may remain

Delivery details for an order that has not arrived yet, until it does. And limited records we keep to prevent misuse or to meet a legal obligation, which are deleted on their own schedule.

Updated 14 September 2026